FREQUENTLY ASKED QUESTIONS
Order Minimums
Most projects have a 20-piece minimum per unique decoration style. This ensures consistent quality and efficient production. When artwork and decoration methods are the same, quantities may often be combined. Your sales representative can help clarify what qualifies.
Turnaround Times
Turnaround times vary by season, department workload, and decoration method. All timelines are based on once your quote and artwork are fully approved.
If you have a specific deadline, please let us know when you reach out. Rush options are available and may incur up to a 20% rush fee depending on our current production schedule.
AI-generated artwork
Yes, we can work with AI-generated artwork. However, a vectorization fee of up to $100 may apply to convert the image into a high-quality, print-ready format.
Artwork Assistance
We have artists on staff and can assist with basic artwork setup or cleanup. More complex requests or additional revisions may require an artwork fee. Any applicable fees will be communicated in advance by your sales representative.
Accepted File Types
Vector artwork is always preferred for best results. Accepted formats include AI, SVG, PDF, and EPS files. Low-resolution or highly detailed artwork may require vectorization and could incur an additional fee.
Always outline fonts and strokes before sending your vector artwork.
do you provide mock-ups?
Yes! Every order includes a digital mockup that shows the approximate size and placement of your design.
Mockups are created using official vendor garment images and are typically shown on a size Large. Please note that colors may vary slightly depending on your screen, and the mockup is a close representation rather than an exact final product.
Once you approve the mockup, it becomes our official production reference.
Ink Types
We primarily use plastisol ink, which provides durability, consistency, and long-lasting results suitable for professional and retail-quality apparel.
Color Matching
Pantone (PMS) colors are recommended for accurate color matching. If Pantone colors are not provided, we will do our best to match colors based on the artwork, understanding that some variation may occur.
can you decorate supplied items?
We do not decorate customer-supplied garments. This policy allows us to maintain quality control, reduce spoilage risk, and keep production timelines consistent.
how do i pick garments?
We assist with apparel sourcing based on your project goals, budget, and intended use. This includes both standard and premium apparel options. We have over 10 years of experience in the apparel industry and are happy to recommend garments to fit your needs!
can i order samples?
Yes! You can order blank garments through us at a discounted rate. This allows you to see the actual color, feel the fabric, check the fit, and even wash the garment at home before deciding.
All samples are purchased by you and yours to keep.
Can you provide printed samples?
Printed samples are reviewed on a case-by-case basis as it’s not a typical part of our production process.
Getting Started
The easiest way to get started is by submitting a request through our Quick Quote form or contacting our team directly at sales@duluthscreenprinting.com
Typical response time is within one business day.
